Discover the story behind our commitment to seamless IT solutions and expert support
We Offer True 24X7 Support To Your Customers With Our State-Of-The-Art NOC Services. Our NOC Will Monitor For Critical Alarms, Perform Remote Remediation, And Escalate Issues To Your Team (If Instructed/Dependency).
About Us
About Us
- Our Delivery centers are situated in India and USA equipped with Industry standard high-end equipment's and reliable ISPs for seamless connectivity to deliver apt services.
- Our delivery centers are behind Industry grade firewalls for extended security measures and our systems run on Microsoft Windows and are secured with latest AV definition and Windows patches all the time.
- Operating out of two geography, we maintain 24x7 support and built strong Disaster recovery plan to ensure business continuity at all time.
- We have Certified L1 and L2 technician to provide 24x7 support and trained at regular interval with latest technologies and tools.
- We have Technology Consultants to provide extended and customize solutions.
- We follow stringent SLA to deliver services as agreed with MSP and follow best practices to ensure quality of service.
Prerequisites
- MSP will provision access to end client domain environments with Admin privileges, and single generic named license for all MSP tools.
- MSP is responsible for all software licenses of service tools used to deliver services.
- MSP is responsible for providing the following information at the beginning of the
engagement:
- Default maintenance procedure guidelines and MSP policies
- Default client maintenance windows and exceptions
- MSP team contact information and issue escalation procedure
- MSP will inform the us team on changes of end client systems, procedures, access protocols and any other important updates related to services which us is providing.
- MSP will keep us informed on transitions/exceptions for any clients and keep the documentation updated on MSP documentation space.
- MSP will inform us when new end clients are being on boarded, along with information on how they need to be on boarded for maintenance.
- PSA Integration: The team will log ticket notes directly on the MSP’s PSA or ticketing tool, via a dedicated account and service board provisioned by the MSP.
Prerequisites
Server Monitoring
Server Monitoring
- Server offline monitoring (Physical/Virtual)
- Disk space monitoring
- Service monitoring
- Physical memory monitoring
- Processor monitoring
- Windows event monitoring
- Disk failure monitoring
Storage Monitoring
- Storage device offline monitoring
- LUN/Volume/Pool/Aggregate space monitoring
- SnapMirror Lag monitoring (NetApp SAN)
- Disk failure monitoring
- NetApp Global Status (NetApp SAN)
- System Alerts/Events from storage system
Storage Monitoring
Backup Failure Monitoring
Backup Failure Monitoring
- Backup failure monitoring
- Backup device offline monitoring (Datto, Storage Craft Axcient, Barracuda etc)
- Repository space utilization monitoring
- Screenshot verification monitoring (Datto)
- Offsite replication monitoring (Datto)