| Offering | Starter (starting at $1000/month) |
Regular (starting at $1500/month) |
Plus (starting at $3000/month) |
|---|---|---|---|
| Server & Site Offline Alert Triage And Validation | ✔ | ✔ | ✔ |
| Integration With Customer Remote Monitoring And Management Tool | ✔ | ✔ | ✔ |
| Escalation Of Unresolved Incidents To On-Call Technician | ✔ | ✔ | ✔ |
| Escalation Of Unresolved Incidents To On-Call Technician | 1 hour | 1 hour | 1 hour |
| Support Window | 6 PM to 6 AM | 24*7 | 24*7 |
| Monitoring Of Additional Devices – Routers, Firewalls, Storage Devices | ❌ | ❌ | ✔ |
| Critical Services Monitoring | ❌ | ❌ | ✔ |
| Opening Of Initial Trouble Tickets With End-Client ISP (Internet Service Providers) For Internet Outages | ❌ | ❌ | ✔ |
| Disk Space Monitoring And Triage | ❌ | ❌ | ✔ |
| Remote Remediation – Server Resets Via Ilo, DRAC, Virtual Hosts | ❌ | ❌ | ✔ |
| Regular Followup On Trouble Tickets Till Closer With End-Client ISP (Internet Service Providers) For Internet Outages | ❌ | ❌ | ✔ |
| Proactive Monitoring Of Firewall / IDS / Critical Systems / Perimeter Network Devices/Proxy Server. | ❌ | ❌ | ✔ |